Keep trying if you called American Airlines customer service and felt that things didn't go as well as you had hoped. There are still ways to find out the answers to your concerns or the best way to solve your issue.

Give American Airlines a call again. The agent you speak with after that one can be more qualified or experienced. Your issue or query might be resolved by this agent. Email American Airlines if calling doesn't seem to be working. You will have a written record of your correspondence with American Airlines using this approach, which is a benefit. If you need to take your case to the next level, this may be helpful. Contact the agency or business you worked with if you booked your American Airlines travel through a travel agent or internet broker. They might be able to act as your advocate.